Today I had a patron who wanted to type something in MS Words. When she asked what our computers used I informed her that they have Word on them.
Her: "Is that Words?"
Me: It's Word.
Her: "Is that what I need?" (shows me the paper where she has written MS Words)
Me: "I'm not sure. It will probably work if you save it as a rich text file (.rtf)."
Her: "Would I have it on my computer at home?"
Me: "I'm not sure. Works is pretty basic and would probably work."
Her: "But you don't have Words?"
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